We warrant your new board to be free of manufacturing defects for 3 years from the date of purchase. You MUST keep the order ID number provided. It is your proof of purchase.


If you have a warranty issue please drop an email to shop@balkansnowboards.com INCLUDING PHOTOS OF THE EFFECTED AREA + ORDER ID NUMBER. We'll be in touch as soon as possible. 

What is covered?

  • Delamination.

  • Misaligned, spinning or stripped inserts.

  • Cracked top sheet (if the wood core is not broken).

  • Split edge from sidewall (if there is no obvious impact on the edge).


What is NOT covered?

  • Any problem resulting misuse, abuse, or neglect. This includes but is not limited to rail and rock damage from impact.

  • Broken edges due to impact.

  • A completely broken board.

  • Screws pushed through the base (use of inserts screws that are too long, or used without a washer).

  • Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation.

  • Normal wear and tear.



Our goal is to provide excellent riding experience to you - the rider. No matter what is the damage, we will fix your board and, if possible, we will give you another one in order to ride, while fixing yours.


However, in some cases, if the damage is caused by riding on rocks, rails and other improper conditions, then you must cover the related repairment cost and shipping.